Terms of Service
Effective: January 1, 2024 | Last Updated: June 15, 2024
Binding Agreement: By accessing our services, you agree to these terms.
1. Definitions
- "Services"
- All software, cybersecurity, and physical security solutions provided by Intelisav.
- "Client Data"
- Any information you upload or process through our systems.
- "SLA"
- Service Level Agreement specifying uptime guarantees.
2. Account Requirements
To use our services, you must:
- Be at least 18 years old or have legal guardian consent
- Provide accurate registration information
- Maintain the confidentiality of your credentials
Prohibited: Creating fake accounts, bots, or impersonating others.
3. Service-Specific Terms
Software Development
- Source code ownership transfers only upon full payment
- Client must provide timely feedback during development sprints
- Post-launch support requires separate maintenance agreement
Cybersecurity Services
- Penetration testing requires signed authorization for target systems
- We report vulnerabilities; remediation is client's responsibility
- False sense of security claims are expressly disclaimed
Physical Security
- Installation dates subject to site readiness verification
- Client must obtain necessary permits for surveillance systems
- Force majeure events may delay service implementation
4. Payment Terms
Fees
- Recurring SaaS subscriptions billed monthly/annually
- Custom projects require 30% upfront deposit
- All prices exclude VAT/Taxes unless stated
Late Payments
- 1.5% monthly interest on overdue balances
- Services suspended after 15 days of non-payment
- $50 fee for returned payments
5. Intellectual Property
Our Ownership
Retained for:
- Pre-existing code libraries
- Proprietary algorithms
- Dashboard UI/UX designs
Your Ownership
You retain:
- Client Data processed through our systems
- Custom-developed features (per contract)
- Branding materials you provide
6. Limitations of Liability
Critical Disclaimer
Intelisav shall not be liable for:
- Consequential damages (lost profits, data loss)
- Third-party actions (e.g., telecom outages)
- Security breaches caused by client negligence
Maximum Liability: Limited to fees paid in the 6 months preceding the claim.
7. Termination
By You
- 30 days written notice for SaaS subscriptions
- No refunds for partial months
- Data export available for 14 days post-termination
By Us
- Immediate termination for violations
- 30 days notice for service discontinuation
- Pro-rata refunds for prepaid unused services
8. Governing Law & Disputes
- Jurisdiction: Courts of Nairobi, Kenya
- Arbitration: Mandatory for claims under $50,000 (UNCITRAL Rules)
- Class Action Waiver: Claims must be brought individually